SHIPPING & RETURN POLICY
We hope you love your purchase from SaturdaySkin.com but if you’re not absolutely satisfied, you can return new or gently used items within 30 days of receiving your order.
Your return process must be initiated within 30 days of receiving your purchase in order to be eligible for a refund. Merchandise must be in original packaging unopened and unused. Please note that Squad Rewards are non-refundable.
Saturday Skin is not responsible for any lost or stolen packages. If merchandise was received defective or damaged during shipment, customer is responsible to advise Saturday Skin within 24 hours of receiving the order in order to receive a replacement. If a replacement is unavailable, you will receive a refund for the returned item via the original payment method.
All gift sets and bundles must be returned with all items in the order to receive refund. We are not able to partially refund or credit an incomplete kit.
Saturday Skin is only able to return/refund/exchange merchandise purchased from Saturdayskin.com. If you wish to return a Saturday Skin product that was purchased anywhere other than saturdayskin.com, please reference or contact that specific retailer for their return policy and instructions on how to do so.
For your protection and to ensure prompt delivery, we recommend that you send your returns via UPS/FEDEX or insured Parcel Post and retain the receipt for your records. Saturday Skin is not responsible for return postage, the cost of insurance, or lost or undelivered items.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
PACKAGE RETURN ADDRESS:
Saturday Skin Online
3731 Wilshire Blvd. #850
Los Angeles, CA 90010
PLEASE WRITE DOWN YOUR ORDER # ON THE SHIPPING LABEL.
Processing time for returns is usually 7-10 business days from the time the return is received. We will refund the purchase price for the item(s) plus any tax paid, less any discounts, rebates, credits or refunds already given to you in connection with such products. The original shipping and handling charges, if any, will not be refunded. An email will be sent to confirm receipt and processing of your return or exchange request.
For any further questions, please contact firstname.lastname@example.org. Business days are from Monday to Friday, excluding federal holidays within the United States.
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